To proceed with the investigation, we request that you create temporary login credentials for your website’s admin dashboard. You can follow the steps outlined in this guide: https://www.namecheap.com/support/knowledgebase/article.aspx/9937/2187/how-to-create-temporary-login-details-for-wordpress/
Once you’ve generated the temporary login credentials, please securely share them with us using the SecureShare support platform. Here’s how you can do it:
1. Open the SecureShare support link: https://secureshare.support/ in your web browser.
2. Enter or paste the temporary login details for your website.
3. Optionally, you can add a passphrase for additional security (this step is optional).
4. Set the desired expiration period for the shared message.
5. Click on “Get one-time link for secure message” to generate the secure link.
6. Share the secure link with us so we can access the temporary login details securely.
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Once we’ve completed our investigation, we recommend resetting the password for the WordPress admin account or removing the temporary user account for security purposes. You can refer to this guide for instructions on how to reset or change the WordPress admin password: https://www.namecheap.com/support/knowledgebase/article.aspx/10283/2255/video-how-to-reset-change-wordpress-admin-password-using-wordpress-dashboard/
